Wedding Services + Policies FAQ's

  • No. We only reserve your wedding date and process with scheduling your trial once your contract and initial payment are completed.

  • The trial is included in the bride's makeup and hair packages. A trial before the wedding day is required to be completed in order to work with WPI. A full application of makeup with false lashes and airbrush will be applied for the makeup portion of the trial. Your requested hairstyle or updo will also be completed at the trial. The artisan(s) will make adjustments to the makeup and/or hairstyle; if need be at the appointment. We allow up to 1 hour for each service. If more than one look is requested or if the allotted appointment time is exceeded, additional fees may apply. Your trial is a time to get to know your artisan, for them to get to know you and for the two of you to work together on creating your perfect wedding day look. It is your responsibility to communicate if something is not working or if you want something changed. As talented as we are, we cannot read your mind so speak up if something isn't working.

    Also please note; that while we take every precaution not to get any makeup or hair product(s) on your clothing please be advised that it is a possibility. While our products should come right out when washed, we suggest wearing clothing that is darker in color or that you don't mind the product getting onto it. This stands for both the trial & the wedding day. WarPaint International is not responsible for damaged clothing.

  • Bring along any pictures of styles you want to try and the hair accessories that you plan on wearing (ex: clip-in extensions, headpiece, flowers, combs, fascinators). You should come without makeup on, and have clean dry hair (unless you've purchased the blowout add-on). For clients with course/curly hair textures that wish to have a straight/smooth/sleek texture style must have their hair smoothed out prior to their appointment. Please note, WPI does not offer silk presses as a service. Have friends and family along, if you'd like but it is a good idea to limit the number of people you bring with you. The more people, the more opinions you will get on your look and that can sometimes be a distraction. Bring an open mind and be prepared to give feedback. This is your time to be picky and have us get the look just right! :-) ***Important note: Do not plan a hair color/cut or facial on the same day as your trial. Coming fresh from one of those appointments to your trial effects our ability to style your hair or apply makeup. We recommend having these types of appointments done no closer than 3 days prior to your trial. Any facial waxing should be done no closer than 5 days prior to your trial.

  • We would be happy to do a trial for any member of your party. Trials are not included in the wedding party rates. If someone requests a trial before the wedding day, the full rate would be charged twice.

  • We recommend scheduling your trial 6-8 weeks prior to the wedding day, however, you may schedule the trial at any time. The appointment is held at the client's location (home, office, hotel, etc). Appointments are scheduled Monday-Friday during the days/evenings. Saturday/Sunday appointments may be requested, but please be advised that those days are our most busy so we do not allow the appointment to be scheduled prior to 2 pm. Scheduling the trial is subject to the artisan’s availability. We recommend scheduling the trial 4-6 months in advance to avoid scheduling challenges.

  • Please keep in mind that is normal to have changes or adjustments that you would like to make to your look either during or after your trial. Please let us know if at any time you are unhappy with your services at WPI. Talk to us. We can schedule another trial appointment or assign a new artisan to you if necessary. Subject to availability. We want to make sure you are happy and confident in your look going into your wedding day. Additional fees may apply for a second trial to be scheduled.

  • WPI has a 45-day cancellation policy. This means that if anyone person or the entire wedding party altogether cancels 45 days or less prior to the wedding day, the remaining balance for the service(s) listed on the contract is due in full and will be billed to the card on file at the time of cancellation. No exceptions. If cancellation is done prior to 45 days, no additional payment is required but be advised that your initial payment remains non-refundable.

  • A 50% non-refundable initial payment of the total services listed on the contract is due upon booking. This will go toward your remaining balance. The initial payment assures your date, time, and appointment(s) are reserved with a WPI artisan. The initial payment pays for all of the behind-the-scenes work we do to ensure a flawless experience leading up to and on the wedding day. You can make changes to your services (prior to the 30-day cancellation). Be advised that if at any point someone cancels their service(s) altogether, with no one to take their place, you will lose the initial payment made for them. If they cancel after the 30-day cancellation policy the service(s) will be due in full.

  • Once the paperwork and payment are taken care of, your personal Wedding Coordinator will reach out to you via email to advise on the next steps. Your Wedding Coordinator will be your main contact at WPI and will handle all of your details from there on out.

  • During your initial phone call with one of our Wedding Consultants we will ask you questions about your personal makeup/hair style and what you are looking for in your wedding day look. Based on those questions, along with getting to know you, we will be able to match you with an artisan on our team who will not only be able to execute the look you want but also get along with you too!

    Yes! You can request a specific artisan. If there is someone that you are interested in working with, please let us know. Based on availability we are happy to accommodate your request. Check out our team page to view artisan profiles and portfolio samples. Please note, even though you may request a specific artisan WPI cannot guarantee that they will be your wedding day artisan. People move, leave the industry, etc. Rest assured any artisan from WPI is going to take great care of you and create a beautiful wedding day look! Check out our Why WPI page to learn more about how we hire our team!

  • Due to demand, for weddings taking place April - November and New Years Eve in any given year, we require a $1015 service total minimum to be booked in order to accept the booking.

    **If your wedding location exceeds our travel radius, the minimum booking requirement is enforced year-round.

  • Services are scheduled for 30-60 minutes (depending on the services type) per client, per service. If any member of your party has longer/thick hair, we will need to know this in advance for timing purposes. We assign a maximum of 5-6 services to 1 artisan to ensure you and your party are ready within a 4.5 - 5 hour window. Your Wedding Coordinator will send out a timeline one month before the wedding for the bride to approve. The timeline will list each client’s start/end time for services and ensures the bride that the timing will flow perfectly for their wedding day. If your timeline does not allow for our 5-6 services to 1 artisan ratio to be in effect, a $200 fee will apply (in addition to the services) per each artisan that is assigned to work your wedding.

    For example, if normally we would assign 2 artisans to accommodate your booking under the regular timeline standards, but you need 2 additional artisans assigned to accommodate your shorter timeframe this would mean we would have a total of 4 artisans assigned making your fee a total of $800. In this situation, we typically recommend adding on extra hours at your venue as that is more cost-effective.

  • Each client will need to arrive at their appointment with dry, brushed, clean* hair and clean skin with no makeup applied. For clients with course/curly hair textures that wish to have a straight/smooth/sleek texture style must have their hair smoothed out prior to their appointment. This applies also to the bride for the trial + wedding day. Please note, WPI does not offer silk presses as a service. Hair MUST be brushed and tangle-free. Artisans will not be responsible for detangling hair and will not be able to style it if a comb/brush can’t get through it.

    Those who are booked for a partial or eyes-only makeup service should have the rest of their desired makeup applied prior to the service. Proper prep ensures the best results possible in the look and also saves precious time at the appointment. Visit our beauty blog for more prep tips & tricks!

    * clean hair means washed that day, or the day before so long as it’s not oily.

  • Yes! We do not sell extensions, so if you or a member of your party would like clip-in extensions added to the hairstyle those will need to be purchased outside of WPI. We do not cut or color the extensions, any prep that needs to be done should be done by the client prior to the appointment(s). We charge a styling fee starting at $25 to place and style clip-in extensions. We do need to know ahead of time who will have extensions added to their style so we can schedule the appropriate amount of time for their appointment.

  • Once your contract is received, we will create an invoice through our client management system and send it to you to complete the 50% initial payment. Another link will be sent to you to pay the remaining balance 30 days before your wedding date - unless you enroll in autopay through the system. We suggest, for people in your party whom you do not wish to pay for, sending out a message to them with their service charges well before the wedding so that they have ample time to pay you before your final payment is due as we do not send separate invoices/payment links to each person in the party. All add-ons that are decided on-site on the wedding day will be added to your invoice and sent to you within 48 hours after your event.

  • Yes, if there is a parking charge at your location we will bill the card on file in order to reimburse the artisans.

  • An automatic service charge will be added to the Grand Total sum of services booked and billed with the remaining balance payment that we process 30 days before the wedding. Should you wish to tip in addition to this, you may do so in cash/venmo directly to the artisan on the day of the appointment(s).

  • WarPaint International reserves the right to refuse service to any person(s) who has an open sore, infections of the skin, scalp, or hair, or any other condition or disease that is contagious and could cause harm to the artisan(s) and/or their tools & products. Refunds of up to the 50% initial payment that has been paid will be issued to the client should this occur.

  • At any point when a client should schedule a trial appointment with us and not call or not show up for the appointment, there will be no refund for the appointment. Upon rescheduling a no-call/no-show appointment, there will be an additional charge of the full-service cost plus gratuity due at that time.

  • While most of us are animal lovers at WarPaint International, not all of us are comfortable around them and some of us have allergies. If you have animals at the location where services will take place, we respectfully ask to have them tucked away so they aren't attempting to snuggle with you or us during your appointment. :-)

  • A mileage fee will be charged for locations that exceed 30 miles from the specified zip code listed in your contract. Mileage is charged for the total amount of miles round trip, per artisan.

    If your location exceeds 90 minutes of travel (one way) from the specified zip code, accommodations will be required for the night before the event. WPI will book the room on behalf of the client. The room charges will be added to the client’s invoice. We require enough rooms to be booked per the number of artisans assigned to work for your wedding.

    **For example, if there are 4 artisans assigned we would require 4 rooms to be booked.

    Note: for locations that exceed 180 minutes of travel (one way) from the specified zip code, two nights of accommodations will be booked for the night before the event and the night of the event.

  • In our experience, traditional hotel rooms (and sometimes suites) along with apartments or condos do not provide the appropriate amount of space needed to perform makeup and hair services. Please be sure you have arranged a room or space that provides enough room for the artisans to work comfortably as well as for your party to hang out.

    Per our contract, the client must provide the following:

    · Ample workspace for the services to take place.

    · Ample lighting. Natural lighting is always best, but lamps or artificial lighting will work.

    · A table or tables for each Artisan to set up on. We will not work off of couches, beds, sinks, toilets, ottomans etc. The table(s) allocated for the Artisan’s workspace must be clear of the client’s personal items.

    · Access to power outlets.

    · 1 chair per Artisan for the clients to sit in. Bar height chairs are preferred for makeup, and regular height chairs are preferred for hair. Ottomans, toilets, beds, couches, etc are not acceptable chair solutions.

    · The getting ready room MUST have climate control.

  • All artisans contracted by WPI are required to carry Liability Insurance. A certificate of insurance can be provided to you upon request. If your venue or getting ready location requires any special or additional insurance to be obtained we will bill the client for this cost. Additionally if the venue or getting ready location requires to be listed on the artisan’s policy as an additional insured we will bill the client for the cost to add this to the policy.